Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags and labels. To complete your return, we require a receipt or proof of purchase.
We are unable to return or refund gift cards.
All discounted purchases are final sale. No returns or exchanges on sale items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
At Pico Vela we work hard to be as sustainable as possible and therefore one of the options we like to offer our customers is to have your order shipped in a recycled cardboard box rather than a new cardboard box.
To return your product, you should mail your product to: Pico Vela, 4869 28th Street South, B1, Arlington VA 22206.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.